Christina Klock is a Research Director focused on digital commerce technologies including topics such as commerce ecosystem implementations and integrations, commerce systems operations and governance, and commerce architecture best practices. Ms. Klock has more than 20 years of experience in digital commerce, systems development/integration management and customer services applications in the direct-to-consumer retail space.
VPs of digital commerce/e-commerce, Directors of digital commerce/e-commerce, leaders of the digital customer experience, IT professionals responsible for customer-facing transactional websites and supporting contact center service systems.
Prior to joining Gartner in 2017, Ms Klock worked for iconic brands like Lands'End and Mattel where she was responsible for commerce technology strategy as well as operations, development, and ecosystem, spanning both mid- and large markets ($1B plus), and commerce & contact center installations.
IT Director, e-Commerce and Contact Centers
IT Director, OmniChannel
IT Manager, Applications
Digital Commerce Technologies (retired)
B.S., University of Illinois
1Commerce/E-commerce ecosystem governance
2Commerce/E-commerce ecosystem integration strategies spanning internal and SaaS applications
3Performance optimization best practices for peak retail volumes for e-commerce
4Commerce/E-commerce IT organizational strategies and roles
5Dev/Ops for e-commerce ecosystems and applications