Gartner Expert

Christina Klock

Sr Director Analyst

Christina Klock is a Research Director focused on digital commerce technologies including topics such as commerce ecosystem implementations and integrations, commerce systems operations and governance, and commerce architecture best practices. Ms. Klock has more than 20 years of experience in digital commerce, systems development/integration management and customer services applications in the direct-to-consumer retail space.

Roles and responsibility

VPs of digital commerce/e-commerce, Directors of digital commerce/e-commerce, leaders of the digital customer experience, IT professionals responsible for customer-facing transactional websites and supporting contact center service systems.

Previous experience

Prior to joining Gartner in 2017, Ms Klock worked for iconic brands like Lands'End and Mattel where she was responsible for commerce technology strategy as well as operations, development, and ecosystem, spanning both mid- and large markets ($1B plus), and commerce & contact center installations.

Professional background

Mattel

IT Director, e-Commerce and Contact Centers

Lands' End

IT Director, OmniChannel

Promega

IT Manager, Applications

Areas of coverage

Digital Commerce Technologies (retired)

Education

B.S., University of Illinois

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Top Issues That I Help Clients Address

1Commerce/E-commerce ecosystem governance

2Commerce/E-commerce ecosystem integration strategies spanning internal and SaaS applications

3Performance optimization best practices for peak retail volumes for e-commerce

4Commerce/E-commerce IT organizational strategies and roles

5Dev/Ops for e-commerce ecosystems and applications