Gartner Expert

Colleen M. Young

Managing Vice President

Colleen Young is a Managing Vice President and Distinguished Analyst. She specializes in all aspects of IT strategy, governance and management. Her current research specifically addresses executing against enterprise strategy, IT performance management and driving enterprise IT maturity.

Roles and responsibility

CIOs and CIO direct reports

Previous experience

Prior to joining Gartner, Ms. Young was chief technology manager for a major northwest electric utility, where she was responsible for all internal IT functions, including data center, LAN, WAN and telecom operations, as well as application development and desktop support.

Areas of coverage

IT Governance (retired)

IT Strategic Planning (retired)

Business Value of IT (retired)

Competitive Advantage and Business Transformation (retired)

Education

B.A., Economics and International Relations, University of California at Davis

M.S., Management, Purdue University

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Top Issues That I Help Clients Address

1Executing against Business and IT Strategy

2Integrating IT Service Management, Enterprise Architecture, Governance, Strategy and PPM to drive business value

3IT-Business-Focused IT Performance Management

4Enterprise IT Maturity and How to Improve IT