Gartner Expert

David M. Coyle

Practice Vice President

David Coyle is a Practice Vice President in Gartner Research, responsible for leading the ITL Infrastructure & Operations Infrastructure II team. Team coverage includes IT Infrastructure Design (including servers, storage, and compute), I&O Automation and Orchestration, and I&O talent, people skills, and organizational culture.

Mr. Coyle has wide expertise in IT service management, IT operations management (especially the IT service desk), DevOps, and ITIL best practices. He can speak specifically on the following:

- The I&O Scenario

- Improving the maturity of the IT Infrastructure and Operations teams.

- The top 10 trends and technologies in infrastructure and operations (I&O).

Previous experience

Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several Director-level positions within the infrastructure operations organization, including managing IT support services in Europe while living in France. He was also a Network and Email Specialist at Taco Bell.

Professional background

Hyperion Solutions

Director of Infrastructure and Operations

Taco Bell Corp.

Systems Analyst

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management

Data Center Infrastructure

Agile and DevOps (retired)

Infrastructure and Operations Business Value (retired)


M.B.A., University of Connecticut

B.A., Business Administration, University of Connecticut

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Top Issues That I Help Clients Address

1What trends are impacting infrastructure and operations (I&O) and data centers?

2What is the impact of digital business and bimodal on infrastructure and operations (I&O)?

3How are infrastructure and operations (I&O) leaders able to improve maturity in their organization?

4What does the future of the data center industry look like?

5What is the current state of the ITSM industry?

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