Gartner Expert

Deb Curtis

VP Analyst

Deb Curtis is a Vice President Analyst in the CIO Research Group team that focuses on Strategy & Execution. Delivering both strategic vision and practical execution advice, she focuses on I&T operating Models, IT service leadership best practices, IT shared services, bimodal IT, and maturity management and assessments.

She writes research and advises clients on defining business-focused IT services and business value statements in an IT service portfolio. She also focuses on transforming I&T operating models to get more business value out of information & technology.

Previously, Ms. Curtis was a Research Vice President in Gartner's IT operations management group, responsible for the research topics of network management, event management, business service management and IT service catalogs.

Previous experience

Prior to joining Gartner, Ms. Curtis held product marketing and executive management positions at DeskTalk Systems and AXON Networks, both vendors specializing in network performance management. Ms. Curtis also spent 15 years at Digital Equipment Corporation, holding positions in product marketing, marketing planning, international marketing, software consulting and technical support.

Professional background

DeskTalk Systems

Director of Product Marketing

AXON Networks

Director of Marketing

Digital Equipment Corp.

Manager, Network Management Expertise Center

Areas of coverage

CIO Leadership of Strategy, Governance and Operating Models

Executive Leadership: Enterprise Strategic Planning and Execution


B.S., Mathematics and Computer Science, University at Albany, New York, Summa Cum Laude, Phi Beta Kappa

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Top Issues That I Help Clients Address

1Defining business-focused IT services, business value statements and the IT service portfolio

2Understanding bimodal IT, how to get started with it, and how to scale it to the enterprise

3Designing and transforming the information & technology operating model to get more value out of IT

4Driving and charting a path to increasing levels of information and technology maturity to prioritize next steps

5Understanding the difference between an IT service portfolio and an IT service catalog