Gartner Expert

Prior to Gartner, Mr. Miers worked in research and consulting companies including Forrester Research where he published over 60 reports on business architecture, digital transformation and business process management. He covered business and enterprise architecture, digital transformation and business process management. He has been advising major organizations across industry and government.

His deep competence is around process modeling/automation and enterprise architecture, especially as they relate to setting up, scaling and running major digital transformation initiatives. He focuses on how the use of models drive adaptability and agility; how they inform, connect and translate technology strategy into digital transformation initiatives; and then on into operational execution and analytics. He has developed a range of collaboration and co-creation techniques for driving engagement in change programs and scaling transformation efforts.

His primary focus is on establishing governance around change programs, innovation and transformation initiatives, linking that back to organizational and corporate/business strategy. That also entails establishing Centers of Expertise (CoEs) and other vehicles for scaling the engagement of the business and the adoption of technology. He also covers business process architecture and the fusion of design thinking through into operational excellence. That process architecture also includes the industrialization/harmonization of processes across federated enterprises, as well as the methods and techniques associated with knowledge workers and their processes.

Structure Talent

Director - Principal

Forrester Research

Principal Analyst

BPM Focus

Principal