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Gartner Expert
Devin F Poole
Sr Director Analyst
Devin Poole is a Senior Director, Analyst with 12 years experience advising functional leaders in Customer Service and Support. Mr. Poole focuses on helping organizations to build and deliver their Multichannel Strategy, specifically looking at digital, self-service experience. Further he supports leaders building their Voice of Customer (VOC) programs to understand the drivers of service experience, customer loyalty and frontline performance.
Previous experience
Mr. Poole was a Sales Representative for Hale, engaging in direct-to-consumer sales of vitamin supplements.
Professional background
CEB
Director, Advisory
Hale Enterprises
Sale Representative
Areas of coverage
Service and Support Customer Experience (CX) and VOC
Digital and Self-Service Customer Service
Education
BA in Business Management from Hartwick College
BA in Economics from Hartwick College
Top Issues That I Help Clients Address
1Self Service
2Customer Service Channel Strategy
3Customer Service Experience
4Voice of the Customer
5Customer Loyalty