Gartner Expert

Don W. Free

VP Analyst

Don Free leads Gartner's research on all aspects of core banking and bank digital business platforms, including thought leadership on market trends, systems and architecture. His research exposes progressive trends for open banking, banking as a service, architecture, and developing successful core banking strategy. With Gartner for more than 20 years and possessing more than 30 years of core banking experience, Mr. Free commonly advises CIOs, business leaders and architects globally. He has spoken at many high-profile events in more than 80 countries and has led in-house, board-level workshops.

Previous experience

Prior to joining Gartner, Mr. Free was the director of project services at a global financial services technology company. His experience also includes developing business strategies and information technology solutions as well as leading Fortune 500 companies to the banking market.

Professional background


Director, Project Services

Fidelity Information Services


Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation

Industry Markets and Technologies

Industry Product Planning and Strategy

Financial Services Business Leadership and Strategy


Computer Science, George Mason University, Fairfax, Virginia

Computer Science, Valencia College, Orlando, Florida

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Top Issues That I Help Clients Address

1Digital business platform for banking

2Banking as a Service

3Core banking and architecture strategy

4Core banking market evolution, trends and vendor assessment

5Core banking standards and architecture