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Gartner Expert
Ed Holub
Managing Vice President
Ed Holub is a Managing Vice President responsible for the I&O Leadership team of analysts. He also provides broad coverage for the IT infrastructure and operations (I&O) role with a focus on organization, staffing, culture and other people, process and strategy-related issues involved in enhancing I&O maturity.
During more than a decade at Gartner, Mr. Holub also served as agenda manager for IT operations research, a Leadership Partner acting as a trusted advisor and coach to senior I&O executives in large organizations as well as a Managing Vice President leading a global team of analysts covering virtualization and cloud infrastructure technologies and management processes.
Previous experience
Prior to joining Gartner, Mr. Holub spent 17 years in IT infrastructure and operations at USAA, a Fortune 200 diversified financial services company. His experience at USAA included executive-level positions responsible for E-commerce operations, operations architecture, enterprise systems management, QA/testing, server management and desktop management. Mr. Holub also served as product manager as USAA's internal IT department was successfully transformed to run IT like a business.
Professional background
USAA
Assistant Vice President, IT Operations
Areas of coverage
I&O Organizational Strategy
I&O Operations Management
Education
M.B.A., Our Lady of the Lake University, San Antonio
B.S., Computer Science, Mathematics and Systems Design, University of Texas at San Antonio
Top Issues That I Help Clients Address
1Enhancing I&O organization structures
2Maturing I&O organizations to deliver enhanced quality of service
3Utilizing industry benchmarks to drive I&O staffing efficiency
4Effectively leveraging best practices such as ITSM, ITIL and DevOps
5Driving culture change in I&O to increase agility