Gartner Expert

Ed Holub

Managing Vice President

Ed Holub is a Managing Vice President responsible for the I&O Leadership team of analysts. He also provides broad coverage for the IT infrastructure and operations (I&O) role with a focus on organization, staffing, culture and other people, process and strategy-related issues involved in enhancing I&O maturity.

During more than a decade at Gartner, Mr. Holub also served as agenda manager for IT operations research, a Leadership Partner acting as a trusted advisor and coach to senior I&O executives in large organizations as well as a Managing Vice President leading a global team of analysts covering virtualization and cloud infrastructure technologies and management processes.

Previous experience

Prior to joining Gartner, Mr. Holub spent 17 years in IT infrastructure and operations at USAA, a Fortune 200 diversified financial services company. His experience at USAA included executive-level positions responsible for E-commerce operations, operations architecture, enterprise systems management, QA/testing, server management and desktop management. Mr. Holub also served as product manager as USAA's internal IT department was successfully transformed to run IT like a business.

Professional background


Assistant Vice President, IT Operations

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


M.B.A., Our Lady of the Lake University, San Antonio

B.S., Computer Science, Mathematics and Systems Design, University of Texas at San Antonio

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Top Issues That I Help Clients Address

1Enhancing I&O organization structures

2Maturing I&O organizations to deliver enhanced quality of service

3Utilizing industry benchmarks to drive I&O staffing efficiency

4Effectively leveraging best practices such as ITSM, ITIL and DevOps

5Driving culture change in I&O to increase agility

Latest research and insights