Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM).
Output as of 1st September 2019: 581 research papers; 3 special report leads; 2 maverick reports; 2 Top 10 predicts; 1 EXP CIO report; >220 presentations; 7 years agenda manager; 10 Summit chairmanships; 3 Symposium chairs; visited 67 countries.
Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Software Sciences/Data Sciences
Programmer and Analyst
National Westminster Bank
Customer Experience Design and Execution (retired)
Supply Chain Customer Fulfillment and Collaboration
CRM Strategy and Customer Experience
Enterprise Applications for Technical Professionals
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing
1Customer Experience Management Strategy
2Customer Experience Management Implementation
3CRM Project Implementation
5CRM Vendor Selection