Gartner Expert

Eddie Riddle

Director Analyst

Eddie Riddle helps clients understand and deliver successfully on key initiatives for modern desktop management and desktop or application virtualization through research on industry leading tools and processes. These include: Modern Device Management Applicaiton Suites (MDM), Virtual Desktop Infrastructure (VDI), Desktop as a Service (DaaS) Solutions, and associated monitoring and reporting tools.

Previous experience

Previous to Gartner I was CTO for a SaaS startup focused on designing and creating an IT vulnerability management investigation and automation service offering. While at a fortune 100 company I fulfilled several positions. Initially with a focus on end user computing and team member experience as the manager for the virtual compute team supporting virtual resource utilization and delivery to 160,000+ employees, contractors and outside resources. I was then promoted to lead the internal Cyber Security consulting organization for strategic projects and key initiatives with a focus on operational excellence.

Professional background


Chief Technology Officier


Senior Manager


Senior Consultant

Areas of coverage

Digital Workplace and CRM for Technical Professionals

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Top Issues That I Help Clients Address

1Understanding desktop virtualization options (VDI, DaaS, Local Virtual Desktop)

2Understanding and building use case requirements and definitions for Virtualization technologies and modern device management

3Defining gaps in virtualization solution offerings and architecting mitigation or exception plans

4Virtual desktop and application design optimization to solve common issues such as latency, disconnects, inconsistent expereince

5Building business case and cost justification for virtualization and device management

Latest research and insights