Gartner Expert

Erin Neus-Cheong

Sr Director Analyst

Erin Neus-Cheong is a Senior Director Analyst in the Executive Leadership of Digital Business group. Erin covers Digital Product Strategy, Product Leadership and Product-centric Organizations. She is an experienced product leader with significant expertise in product-led transformation and the transition to a product-led organization.

Previous experience

Prior to joining Gartner, Erin held several product leadership roles over the course of her 20+ year industry career. Erin was responsible for delivering transformative and industry-shaping digital products at Orbitz and Walgreens, as well as developing and maturing product organizations at JPMorgan Chase and

Professional background


Senior Manager, Product Strategy


Director of Product Management


Vice President, Head of Product

Areas of coverage

CIO Technology and Innovation Leadership

CIO Impact on Digital Business Strategy and Execution

Executive Leadership: Digital Business


Erin has an MBA in Finance and Management & Strategy from the Kellogg School of Management and a BS in Industrial Engineering from Northwestern University.

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Top Issues That I Help Clients Address

1Optimizing product and platform management approach

2Leading the transition to a product-centric operating model

3Using customer insights to drive strategic priorities for digital products and services

4Crafting an actionable product strategy

5Identifying and pursuing digital business opportunities