Gartner Expert

Eugene Quillen

VP Analyst

Eugene Quillen specializes in IT procurement, negotiation and contracting. Mr. Quillen leverages his extensive experience in developing, acquiring, deploying and managing technology to guide leaders on optimizing software and SaaS contract negotiations and processes. His research identifies top practices for the acquisition of software and SaaS. Mr. Quillen provides "must have" client advice on software and SaaS contract terms reviews that include negotiation guidance and templates to ensure their success.

Previous experience

Prior to joining Gartner, Mr. Quillen led the development, acquisition, deployment and management of technology for global 1,000 enterprises. He has extensive experience working with senior leaders and technology suppliers to deliver innovation and successful business outcomes. He has led thousands of technology negotiations ranging from a few thousand dollars to hundreds of millions of dollars with hundreds of technology vendors.

Professional background

VF Corp.

Manager, Compliance and Licensing Services

Owen Steel

IS Manager


Systems Engineer

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Negotiating IT Contracts


Bachelor of Science, Mathematics, Gardner-Webb University

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Top Issues That I Help Clients Address

1Negotiating best-value risk-reward balanced software license or SaaS contracts

2Developing and implementing software and SaaS contracting best practices

3Optimizing value in VMware ELA negotiations

4Optimizing value in Adobe Creative Cloud, Document Cloud ETLA negotiations and Adobe Sign deals

5Improving speed and agility in software and SaaS contracting