Gene Phifer is a Vice President, Distinguished Analyst in Gartner Research and Advisory. Mr. Phifer covers customer engagement, customer experience, employee experience, user experience, digital experience and a broad array of Web technologies, including Web architecture, intranets, portals, digital experience platforms and web applications.
Mr. Phifer is a 49-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.
VP, CIO and CTO
Digital Workplace Applications
CRM Strategy and Customer Experience
M.B.A., Specializing in MIS, University of Dallas
B.S., Computer Science, University of Mississippi
1Creating web, portal and digital experience strategies, and selecting technologies and vendors/products
2Delivering high value customer experience and employee experience
3Implementing web/portal/DXP best practices
4Creating compelling user experience, especially through design thinking
5Deploying and support modern intranets