Guneet Bharaj is a part of CRM and Customer Experience Management Agenda at Gartner where his primary coverage areas include live chat applications for customer service, CRM selection and developing a business case for CRM.
Mr. Bharaj is an experienced CRM practitioner having eight years of experience in CRM consulting, presales and implementation. He has worked on multiple CRM engagements centered around business transformation across key industry verticals such as manufacturing, telecommunications, hi-tech and automotive.
Mr. Bharaj previously worked with Tata Consultancy Services. He was a part of TCS's CRM practice where he worked as a CRM consultant in multiple CRM programs centered around business transformation. He also worked as a presales consultant where he was responsible for consultative selling of CRM solutions in the Indian geographical area.
Tata Consultancy Services
CRM Functional Consultant
Tata Consultancy Services
Presales Consultant - CRM
Masters of Business Administration, Marketing, ICFAI Business School
Bachelors of Technology, Punjab Technical University
1Digital customer engagement for customer service through live chat applications