Gartner Expert

Gyanee Dewnarain

VP Analyst

Gyanee Dewnarain is a Research VP covering communications-enabled digital business. In particular, Ms. Dewnarain focuses on the digital transformation of technology and service providers, the digital business model innovation and monetization strategies (with a focus on the platform business model), the disruptive trends in the enterprise market such as cPaaS, workstream collaboration, chatbots, VPAs and AI, the impact of the web giants such as Amazon, Google and Facebook and other OTT players on the enterprise market, and the trends around microservices, API integration and API business models.

Roles and responsibility

C-Level Executives



Product Management

Previous experience

Prior to joining Gartner, Ms. Dewnarain was Marketing Director for LiMo Foundation (later Tizen), a CSP-led consortium. As part of her role in LiMo, Ms. Dewnarain investigated alternative service strategies for Tier 1 operators and equally engaged in developer marketing. Earlier, she worked as product marketing manager for Carrier IQ, which provides business intelligence solutions to CSPs. Before her role in Carrier IQ, Ms. Dewnarain worked as field marketing manager for the smart card manufacturer Gemalto, where she was responsible for introducing SIM-based solutions, such as mobile TV, contactless payment and contactless ticketing to CSPs in North Europe. Ms. Dewnarain started her career as a telecom engineer in Alcatel, where she helped design services for emerging markets.

Professional background

Tizen (Intel Corp.)

Marketing Director


Field Marketing Manager

Alcatel-Lucent (Nokia)

Telecom Engineer


M.Sc., Telecommunications (with distinction), UCL

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Top Issues That I Help Clients Address

1Digital transformation strategies of technology and service providers

2cPaaS, workstream collaboration

3Digital business model innovation (platform business model); microservices and API business models

4Impact of OTTs on enterprise communications market

5Chatbots, VPAs and AI