Gartner Expert

Jeffery Skowron

Sr Director Analyst

Jeffery Skowron is a Research Director on the Enterprise Applications team in Gartner for Technical Professionals (GTP), covering CRM technologies ranging from conversational AI, to Microsoft Dynamics 365's CRM offerings as well as supporting customer data initatives with tooling such as MDMs or CDPs.

Previous experience

Mr. Skowron has joined Gartner with a wealth of experience in digital commerce from working with major consumer retail brands like Toys"R"Us, Bed Bath Beyond, TJX and Kohl's. For the past 17 years, he has held a variety of roles, ranging from coding commerce solutions to architecting them while working for enterprise application services providers. He is located in the suburbs of Boston, Massachusetts.

Mr. Skowron's focus areas include digital commerce implementation; integration using packaged commercial applications; hosting and managed services of digital commerce deployments; and solution architecture creation of enterprise managed services solutions for digital commerce clients.

Professional background

IBM

Technical Solutions Consultant

AT&T

E-Commerce Professional Services Director

USinternetworking

Application Engineer

Areas of coverage

Analytics and Artificial Intelligence for Technical Professionals

Enterprise Applications for Technical Professionals

Education

Computer Science (Major), Mathematics (Minor), University of Massachusetts

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Top Issues That I Help Clients Address

1Chatbots and conversational AI platforms

2Dynamics 365 for customer engagement (D365 CE)

3Customer data management, customer-mdm, customer data platforms (CDP)

4Digital commerce, CRM architecture

5DXP, headless architecture, MASA