Gartner Expert

Jim Longwood

VP Analyst

Jim Longwood is a VP Analyst in Gartner Research, where he is a member of the Applications Services team which is part of Gartner's Sourcing, Procurement and Vendor Management group. Mr. Longwood covers adaptive sourcing life cycle best practices for bimodal, traditional, cloud and digital IT services options; MSI-SIAM (including some CSB and IT as a broker) for the "run" services; application services (with a focus on consulting, system integration [SI] and some SaaS); global and Asia/Pacific (APAC) service providers, their offerings and positioning; and offshore country considerations in Asia/Pacific.

Mr. Longwood is a regular presenter at various Gartner events in the region on sourcing strategies, evaluation and selection, MSI/SIAM, contract negotiations, and offshore services. He has experience in a range of verticals, including health providers, government, utilities and natural resources.

Previous experience

Mr. Longwood has more than 40 years of experience in IT systems, which he gained in private industry, government, mining, utilities and wholesale distribution. He spent 22 of these years working for consulting, global services and vendor organizations. In his previous position, he was in Gartner's Consulting group, where he helped clients develop sourcing strategies and prepare outsourcing RFPs, as well as undertaking independent assessments of outsourcing/vendor selection and SI RFPs, contracts and proposals. This included SLA development for several insourced organizations.

Prior to joining Gartner, Mr. Longwood was at Fujitsu and DXC, where he worked as a senior consultant, systems engineer, product marketing manager, solution architect and bid manager, and he assisted with contract negotiations for various outsourcing and SI deals.

Professional background

DXC & Fujitsu

Senior Consultant/Senior Systems Engineer/Product Marketing Manager


Business Analyst

Australian Department of Health

Policy Planning and Computer Systems Officer

Areas of coverage

PMO Strategies and Disciplines

Technology Innovation

Cross-Industry Innovation and Disruption (retired)

Contracting for Services (retired)

IT Services and Solutions


B.Sc., With honors, Applied Mathematics, 1974

Graduate diploma, Computer Studies, 1977

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Top Issues That I Help Clients Address

1How do I source professional IT services effectively and quickly in bimodal scenarios?

2How do I integrate new cloud and digital services options into my sourcing strategy?

3Which service providers have suitable offerings to meet my business needs?

4How different are sourcing requirements in Asia/Pacific from NA and EMEA?

5Using an MSI-SIAM to dynamically deliver an integrated end-to-end multivendor performance