Gartner Expert

John L Harrell

Sr Director Analyst

John Harrell is a Senior Director, Analyst within Gartner's Tech Product Manager team within the Technology and Service Providers research unit. His role-based research focuses on storage technology product managers across various market domains including cloud, enterprise, and datacenters. A special focus is on solutions for data protection, backup & recovery, business continuity & disaster recovery, archiving, software defined storage, enterprise search, video streaming and applications. Also, his prior experience includes developing and managing ecosystems and 3rd party programs.

Previous experience

Previously, John was at Equinix where he was responsible for developing a vision for end-to-end customer experience to support future growth and to accelerate building products and services offerings for their B2B sale model. Prior to Equinix John was Group Director for the cloud IaaS product portfolio at NTT which included public, private and provider cloud platforms and cloud services such as backup, storage as a service, snapshot service and managed hosting. Also, at NTT, he held the position of the senior product manager of the OneCloud Partner Program, acting as the subject matter expert and product manager.

John comes to Gartner with deep product management experience of more than 30 years spanning Telecommunication, IT services and cloud service providers. John has held product management and marketing roles with storage vendors EMC, Nexenta Systems, and Hitachi Data Systems as well as communication platform providers 8x8, Nortel, Octel Communications and service providers Oracle and Mitsubishi Electric.

Professional background

NTT Ltd (previously Dimension Data)

Group Director, Cloud IaaS portfolio

Dimension Data

Senior Product Manager, OneCloud Partner Program

Hitachi Data Systems

Senior Product Manager, File & Content Services

Areas of coverage

Product/Service Organization and Leadership

Product/Service Discovery and Validation

Product/Service Design and Creation

Product/Service Introduction and Delivery

Product/Service Evolution and Management


B.S., Mathematical Sciences, Stanford University

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Top Issues That I Help Clients Address

1Identifying best practices for Tech Product Managers in storage markets

2Investigating storage trends for Tech Product Managers to develop new storage product/service offerings

3Enabling Tech Product Managers to address new use cases, opportunities and offerings for the storage markets

4Help Tech Product Managers understand and act on storage market trends in various vertical markets such as media & entertainment, video surveillance and other markets

5Highlighting opportunities and activities for Tech Product Managers in the storage markets to expand their ecosystems