Gartner Expert

Joseph Baylock


Joseph Baylock is a Group Vice President in Gartner Research, where he is a member of the executive management team. He leads a cadre of more than 250 Gartner analysts responsible for delivering thought-leading research and client guidance to Gartner's Technology and Service Provider clients. Previously, Mr. Baylock led the research teams providing IT Infrastructure & Operations and Security & Risk analysis to enterprise clients. In prior positions, he led Gartner's ombudsman function, which implemented the firm's objectivity and independence guidelines, and also managed its vertical-industry research team. Mr. Baylock has a 29-year career with Gartner, starting with 15 years as an analyst in networking and telecommunications.

Mr. Baylock holds a B.S. in Computer and Systems Engineering from Rensselaer Polytechnic Institute in Troy, New York, and a Master of Business Administration from the Wharton School at the University of Pennsylvania.

Roles and responsibility

Senior and mid-level enterprise or technology provider clients across many roles

Previous experience

Prior to Gartner, Mr. Baylock held a series of engineering and financial management positions in the telecommunications industry with GTE Sprint, Pacific Bell and Hawaiian Telephone.

Mr. Baylock was an operations manager at Sprint, where he implemented network management platforms and fiber-optic systems. He has also evaluated cellular acquisitions for Pacific Telesis and implemented network management systems for GTE.

Professional background

GTE Sprint

Operations Program Manager

Pacific Bell

Financial Analyst

Hawaiian Telephone

Marketing Associate

Areas of coverage

Positioning and Messaging

New Market Opportunities

Market & Competitive Intelligence Management

Product Strategy (retired)

Infrastructure and Operations Leaders


Attended the U.S. Air Force Academy

B.S., Computer and Systems Engineering, Rensselaer Polytechnic Institute

M.B.A., University of Pennsylvania's Wharton School

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Top Issues That I Help Clients Address

1Executive-level tech provider issues

2Gartner value and client expectations

3Gartner processes and objectivity

4Overall IT industry trends and macroeconomic issues

5Gartner lead analyst program