Gartner Expert

Jouni Forsman

VP Analyst

Jouni Forsman is a Vice President in Gartner Research. He covers digital business value: price performance of operations, customer impact and revenue growth. The main angle of his digital business value research is professional services with a deep dive expertise on communication service provider and media industry. Mr. Forsman has initiated numerous new coverage areas for Gartner during his 20 years with the company. He has a global focus and has been based in California, the U.K. and now France.

Previous experience

Prior to joining Gartner, Mr. Forsman was an industry analyst in Silicon Valley. He has also held positions as a communications professional, as well as an independent market consultant and researcher, both in Europe and in Silicon Valley.

Professional background




Communications Professional

Turku School of Economics


Areas of coverage

Industry Strategy Execution

Industry Markets and Technologies


M.B.A., International Business, Monterey Institute of International Studies, California

M.S., Economics and International Marketing, Turku School of Economics

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Top Issues That I Help Clients Address

1CSP (communication service provider) and Vendor: Designing, implementing and operating digital business

2CSP and Vendor: Strategic positioning and messaging of digital business capabilities

3CSP, Vendor and Investor: Vendor selection for digital business enablement

4CSP, Vendor, Investor and IT Buyer: Competitive analysis of CSP network and IT technology

5CSP, Vendor, Investor and IT Buyer: Market analysis of CSP network and IT technology