Gartner Expert

Jouni Forsman

VP Analyst

Jouni Forsman is a Vice President in Gartner Research. He covers communications enabled digital business transformation and digital service and solution providers. The main angle of his research is digital IT services that combine network, IT and cloud capabilities using digital technology and process. Mr. Forsman has initiated numerous new coverage areas for Gartner during his 20+ years with the company. He has a global focus and has been based in California, the U.K. and now France.

Previous experience

Prior to joining Gartner, Mr. Forsman was an industry analyst in Silicon Valley. He has also held positions as a communications professional, as well as an independent market consultant and researcher, both in Europe and in Silicon Valley.

Professional background




Communications Professional

Turku School of Economics


Areas of coverage

CSP Digital Transformation and Innovation

Corporate Development and Growth Strategy for Tech CEOs

Industry Strategy Execution

Industry Markets and Technologies

Executive Leadership: Digital Business


M.B.A., International Business, Monterey Institute of International Studies, California

M.S., Economics and International Marketing, Turku School of Economics

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Top Issues That I Help Clients Address

1CSP (communication service provider) and Vendor: Designing, implementing and operating digital business

2CSP and Vendor: Strategic positioning and messaging of capabilities

3CSP, Vendor and Investor: Vendor selection for digital business enablement

4CSP, Vendor, Investor and IT Buyer: Competitive analysis of CSP network and IT technology

5CSP, Vendor, Investor and IT Buyer: Market analysis of CSP network and IT technology