Gartner Expert

Juha Korhonen

Sr Director Analyst

Juha Korhonen is a Sr Director, Analyst with Gartner's Communications Service Provider Organization. Juha specialized in research for CSP technology strategy, focusing on customer experience and customer journeys. Juha covers CSP product management, digital channels, sales and customer experience, BSS transformation, market segmentation, product portfolio expansion, and go-to-market strategies. Juha also works on Growth Strategies and monetization approaches, commercial models, pricing and CSP operations budgeting, and commercial efficiency. His research and advice aim to help both the CSPs and the product and services companies to grow their business and improve their competitiveness with practical and actionable advice.

Previous experience

Juha Korhonen joined Gartner's research after 25 years of experience in CSP operations. He worked in many leadership roles at the operating company and operator group levels in Europe, the USA, and the Middle East. Previously Juha was Group Director of Innovation and Digital Services with Zain Group in the Middle East. He launched operator B-Brand, a groupwide API program, an innovation program focusing on expansion to new business verticals. Before that, Juha was Chief Commercial Officer with multiple operators leading sales, marketing, product management, product development, branding, advertising, BI, and customer experience.

Professional background

Zain Group

Group Director, Innovation and Digital Services

Zain KSA

Chief Commercial Officer

Ooredoo Kuwait (was Wataniya)

Chief Commercial Officer

Areas of coverage

CSP Digital Transformation and Innovation

Messaging and Differentiation

Technology Market Essentials

Communications Product Planning and Strategy


MSc. Electrical Engineering - Computer Science and Telecommunication, Helsinki University of Technology.

Read More Read Less

Top Issues That I Help Clients Address

1CSP Product management, digital channels, sales, customer experience, BSS

2Market segmentation and product portfolio expansion, Go-To-Market strategy

3Growth strategies, monetization approaches, commercial models, pricing

4CSP Operations Budgeting