Gartner Expert

Keith Andes

Assoc Principal Analyst

Keith Andes is a Research Analyst within Gartner's IT Service Experience team. Keith covers the ITSM tools market, helping customers with ITSM tool selection decisions. Additionally, Keith covers pricing and contracting for ITSM tools with a demand-driven focus on SevriceNow contracts.

Previous experience

In his prior role, Mr. Andes facilitated advisory requests for IT Leaders within Research Strategy & Operations. He developed relationships with analysts and clients, acting as a primary resource for fulfillment of complex inquiries spanning across various IT topics. Prior to Gartner, he held service/operations/management positions in various industries.

Professional background


Sr Specialist (Research)

Merrill Lynch

Officer; Sr Resource Support Specialist

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management


B.B.A., Business Management, University of North Florida

Read More Read Less

Top Issues That I Help Clients Address

1ITSM vendor relationships & negotiation

2ITSM tool licensing models

3ITSM tool vendor selection