Keith Andes is a Research Analyst within Gartner's IT Service Experience team. Keith covers the ITSM tools market, helping customers with ITSM tool selection decisions. Additionally, Keith covers pricing and contracting for ITSM tools with a demand-driven focus on SevriceNow contracts.
In his prior role, Mr. Andes facilitated advisory requests for IT Leaders within Research Strategy & Operations. He developed relationships with analysts and clients, acting as a primary resource for fulfillment of complex inquiries spanning across various IT topics. Prior to Gartner, he held service/operations/management positions in various industries.
Sr Specialist (Research)
Officer; Sr Resource Support Specialist
Infrastructure and Operations Leaders
Infrastructure, Operations and Cloud Management
B.B.A., Business Management, University of North Florida
1ITSM vendor relationships & negotiation
2ITSM tool licensing models
3ITSM tool vendor selection