Gartner Expert
Kenneth Gonzalez
Sr Director, Advisory
Kenneth Gonzalez is an Executive Advisor on the Peer and Practitioner Research team covering Infrastructure and Operations at Gartner. Mr. Gonzalez helps clients understand the organizational changes, people development, key metrics, and technology strategies required to meet the goals and objectives of their organizations. His previous research as a Gartner Analyst covered service management, employee experience, organizational maturity, process improvement, as well as reporting and metrics.
Previous experience
Prior to joining Gartner, Mr. Gonzalez spent the previous nine years focused exclusively on ITSM consulting, with experience in executive advisory, service experience design, organizational change management, audit preparation for international standards, management consulting - with a focus on IT operations and overall IT service management. He has a long history of work at the Federal and State level (especially Department of Defense), having held Secret and ADP Level 2 clearances as well as Customs and DEA. He is also a former active-duty Marine.
You can also find him on Twitter as @ken_gonzalez
Professional background
Cask
Senior Advisor
Engaged Consulting
Managing Partner
Symantec Global Consulting Services
Product Team Leader, Data Center Transformation
Areas of coverage
Infrastructure and Operations Leaders
Infrastructure, Operations and Cloud Management
Cloud and Edge Infrastructure
Agile and DevOps (retired)
Education
U.S. Air Force Squadron Officer School
B.S., Professional Aeronautics w/Minor in Security and Intelligence, Embry-Riddle Aeronautical University
Top Issues That I Help Clients Address
1Infrastructure Product Management
2Continuous improvement programs
3Customer satisfaction surveys and initiatives
4Organizational change and development
5Operational Technology