Gartner Expert

Kenneth Gonzalez

Sr Director, Advisory

Kenneth Gonzalez is an Executive Advisor on the Peer and Practitioner Research team covering Infrastructure and Operations at Gartner. Mr. Gonzalez helps clients understand the organizational changes, people development, key metrics, and technology strategies required to meet the goals and objectives of their organizations. His previous research as a Gartner Analyst covered service management, employee experience, organizational maturity, process improvement, as well as reporting and metrics.

Previous experience

Prior to joining Gartner, Mr. Gonzalez spent the previous nine years focused exclusively on ITSM consulting, with experience in executive advisory, service experience design, organizational change management, audit preparation for international standards, management consulting - with a focus on IT operations and overall IT service management. He has a long history of work at the Federal and State level (especially Department of Defense), having held Secret and ADP Level 2 clearances as well as Customs and DEA. He is also a former active-duty Marine.

You can also find him on Twitter as @ken_gonzalez

Professional background


Senior Advisor

Engaged Consulting

Managing Partner

Symantec Global Consulting Services

Product Team Leader, Data Center Transformation

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management

Cloud and Edge Infrastructure

Agile and DevOps (retired)


U.S. Air Force Squadron Officer School

B.S., Professional Aeronautics w/Minor in Security and Intelligence, Embry-Riddle Aeronautical University

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Top Issues That I Help Clients Address

1Infrastructure Product Management

2Continuous improvement programs

3Customer satisfaction surveys and initiatives

4Organizational change and development

5Operational Technology