Gartner Expert

Kimberly Becker

Sr Director Analyst

Kimberly Becker is a Senior Research Director in Gartner's Supply Chain Projects and Industry team representing Consumer Products. In this role, Ms. Becker focuses her research on supply chain best practices, trends, innovations and specific strategies and capabilities for the consumer product industry. She also helps clients build their overall supply chain maturity through Gartner's Score for CSCO assessment process as well as identify areas of performance improvement through the hierarchy of metrics benchmarking.

Previous experience

Prior to joining Gartner in 2018, Ms. Becker was the Director of Global Customer Service and Collaboration for Colgate Palmolive and led the center of expertise capabilities in the areas or order-to-cash, customer engagement, cost-to-service, on-shelf availability and e-commerce. During her 25 year career at Colgate Palmolive, Ms. Becker had numerous roles across the supply chain including: supply chain system integration; customer supply chain engagement; continuous improvement; vendor managed inventory (VMI); demand planning and inventory management.

Professional background


Director - Global Customer SC Engagement and Order-to-Cash COE


Associate Director - North America Supply Chain Integration

Colgate Palmolive

Various roles in Customer Collaboration, Planning and Customer Service


B.A., Supply Chain Management, Michigan State University

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Top Issues That I Help Clients Address

1What are the key supply chain trends that top consumer products companies are focusing on

2Conducting the Score for CSCO maturity assessment process with clients

3Provide consumer products benchmarking insight to identify key opportunities in performance metrics

4Driving SKU Optimization in consumer products for performance improvement and increased agility and resilience.

5What are the key supply chain capabilities that consumer products companies need in working with e-commerce retail