Kimberly Collins, Ph.D., is a Managing Vice President in Gartner Research for the CX and Sales team in the Applications Group. Her global team of analysts, based in the U.S., Europe and India, covers topics such as CX and CRM strategy, voice of customer, digital experience platforms and sales technologies.
Dr. Collins has more than 25 years of research experience. Prior to assuming a management role, she was an analyst who covered marketing technologies, including marketing resource management and integrated marketing management. Before joining the CRM team in 2004, she was part of the Financial Services Research Group at Gartner, covering CRM and marketing technologies in the financial services industry. Prior to joining Gartner, Dr. Collins worked for a research company and conducted a variety of syndicated and proprietary research on the use of IT in financial services. Previous experience includes two postdoctoral appointments, one at the Massachusetts Institute of Technology and one at Duke University.
Massachusetts Institute of Technology
Post-Doctoral Research Associate
B.A., with honors, University of North Carolina at Chapel Hill
Ph.D., Developmental Psychology, with a minor in Behavioral Neuroscience, Indiana University
1Overview of CX and Sales team coverage