Gartner Expert

Kurt Potter

VP Distinguished Analyst

Kurt Potter is a Vice President and Distinguished Analyst within the Gartner CIO Research group, where he creates actionable fact-based research focused on IT business value, IT economics and IT financial management. This includes strategic drivers and trends related to IT financial transparency, IT value management, IT performance management, transparency-based cost optimization, chargeback and cost allocation, and IT benchmarking of IT spending and staffing. Mr. Potter specializes in advice for clients who have goals for significant change or big shifts in IT management practices, and provides cold clarity related to finance-out strategies for transformation that balances finance, culture, management practices and strategy to achieve the right outcomes.

Roles and responsibility

CIO, CFO, CEO, COO, CAO, Director of IT Finance, Director of Program/Project Management Office, Vice President of IT Infrastructure, Vice President of Applications Development, Director of Measurement and Benchmarking

Previous experience

Previously at Gartner, Mr. Potter focused on research related to IT services and outsourcing, with an emphasis on data center, desktop, help desk and offshore delivery of infrastructure services. Additional responsibilities included lead analyst and project manager for Gartner on Outsourcing, an annual report and flagship research on the state of IT and business process outsourcing; leader of the worldwide IT Outsourcing Research Community, an internal think tank that analyzes innovation in outsourcing and IT services; and role service director for the IT Outsourcing Worldwide Market Insight product. Prior to this, Mr. Potter was a senior program director in the Best Practices program, where he managed peer exchange councils for IT Sourcing Management, Emerging Technology Management, IT Asset Management, IT Security Management and Help Desk Management.

Mr. Potter started his career at Gartner as an analyst in the business management of IT research team, where he was the vision leader for the IT spending and chargeback strategies area for the management strategies and directions service.

Professional background

Lucas Aerospace North America

Market-Based Forecasting Analyst, Project Manager and Budget Manager

Jetnet LLC - Executive Aircraft Market Research

Customer Service Manager

The Computer Center - IBM Retail Store

General Manager

Areas of coverage

IT Cost Optimization (retired)

IT Governance (retired)

Business Value of IT (retired)

IT Budgeting (retired)

Education

B.S., Business Administration, Alfred University

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Top Issues That I Help Clients Address

1Business Value of IT - Strategies and Tactics

2IT Performance Management Metrics, Benchmarks and Scorecards

3Communication of Business Value Through IT Spending and Staffing Metrics

4Cold Clarity Related to IT Financial Management Issues

5Direction and Guidance Related to Big Changes in IT Management Practices