Gartner Expert

Lai-Ling Lam

Sr Principal Analyst

Lai-Ling Lam is a Senior Principal Analyst in Gartner, where she is part of the Quantitative Innovation group . Ms. Lam is responsible for research and analysis of the print market worldwide. In addition, she looks into research of managed print services and print software and services. She is the forecast specialist for the print hardware and the total enterprise print market.

Previous experience

In her previous role, Ms. Lam was involved in primary as well as secondary research studies for various consulting projects.

Professional background

Rekarancang Sdn Bhd

Regional Development Analyst

Education

B.S., honors, Economics, National University of Malaysia

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Top Issues That I Help Clients Address

1Forecast and Trend Analysis

2Managed Print Services

3Pricing Review

4Print Software

5Contract Review