Gartner Expert

Laura A. Clymer

Director, Content Strategy

Laura A. Clymer is a member of a team of experts who lead business critical transformation projects, maintain project momentum, and improve the transformational skills of business unit managers.

Key duties include:

* Project chartering including scope definition

* Project initiation and roll out

* Contribution to road map definition

* Execution and launch of final deliverables, including stakeholder training and communication

Previous experience

Ms. Clymer managed an Information Development organization that is responsible for the end-to-end portfolio of Rackspace products. Duties include information strategy for online content, research into best practices, and implementation of new technologies.

She implemented metrics that reflect the customer interaction with information - follow their journey. She established a customer-curated content strategy that uses data driven decision making to direct new content creation/updates. She rolled out a collaborative authoring model/tool set that engages. She supported developers in content authoring; technical experts contribute directly to documentation. She responded to day-to-day project and team issues in a proactive manner that builds a positive relationship within the team, department, and organization.

Professional background

Rackspace

Senior Manager, Product

Education

M.B.A,, Business Administration, Computer/Information Technology Administration and Management, St. Edwards University

M.A., English Education, Stanford University

B.A., Theater concentration in Education, University of California, Los Angeles

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