Gartner Expert

Lillian Oyen-Ustad

Assoc Principal Analyst

Lillian Oyen-Ustad is an Associate Principal Analyst on the Advanced Manufacturing and Transportation Team. She supports CIOs and Technology Service Providers, providing insights and research on Environmental, Health and Safety (EHS) management, EHS software and Operational Sustainability.

Previous experience

Prior to joining Gartner, Ms. Oyen-Ustad worked as an EHS Specialist in the pharmaceutical industry. She has experience implementing, measuring and optimizing EHS management systems and sustainability strategies.

Professional background

Catalent Pharma Solutions

Environmental Sustainability, Health and Safety Specialist

Areas of coverage

Manufacturing Digital Transformation and Innovation

Manufacturing IT Optimization and Modernization

Industry Product Planning and Strategy

Executive Leadership: Sustainability


Bachelors of Science, Biology, Bryn Mawr College with Honors

Bachelors of Art, History, Bryn Mawr College with Honors

Graduated Magna Cum Laude

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Top Issues That I Help Clients Address

1How can I optimize my Environmental, Health and Safety programs?

2How does EHS fit into the CIO's scope of responsibilities?

3Which EHS vendors should we be considering?

4How do you effectively prepare for and implement an EHS software?

5How can EHS programs drive sustainability performance?