Gartner Expert

Lillian Oyen-Ustad

Assoc Principal Analyst

Lillian Oyen-Ustad is an Associate Principal Analyst Analyst in the Advanced Manufacturing and Transportation team within the CIO Industry Group. She covers environmental, health and safety (EHS) and environmental, social and governance (ESG) strategy and technologies. She also researches digital accelerators for sustainability in manufacturing and strategies to improve sustainability data quality and reporting.

Previous experience

Prior to joining Gartner, Ms. Oyen-Ustad worked as an EHS Specialist in the pharmaceutical industry. She has experience implementing, measuring and optimizing EHS management systems and sustainability strategies.

Professional background

Catalent Pharma Solutions

Environmental Sustainability, Health and Safety Specialist

Areas of coverage

Manufacturing Digital Transformation and Innovation (Retired)

Manufacturing IT Optimization and Modernization (Retired)

Executive Leadership: Strategic Risk Management

Industry Product Planning and Strategy

Executive Leadership: Sustainability


Bachelors of Science, Biology, Bryn Mawr College with Honors

Bachelors of Art, History, Bryn Mawr College with Honors

Graduated Magna Cum Laude

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Top Issues That I Help Clients Address

1How can I optimize my Environmental, Health and Safety programs?

2How does EHS fit into the CIO's scope of responsibilities?

3Which EHS vendors should we be considering?

4How do you effectively prepare for and implement an EHS software?

5How can EHS programs drive sustainability performance?