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Gartner Expert
Lisa Callinan
VP, Team Manager
Lisa Callinan is Vice President, Team Manager for Logistics and Customer Fulfillment research. Based in the EMEA region, she brings more than 25 years supply chain and logistics experience across multiple industries.
In previous roles, Ms. Callinan has been a leader of large-scale logistics projects and has had senior-level accountability for commercial operations teams responsible for customer services, order to cash, forecast and demand planning, logistics and physical distribution.
Previous experience
Before joining Gartner, Ms. Callinan held various distribution operations roles within life science manufacturers and contract manufacturing organizations.
Professional background
Novartis Pharmaceuticals
Head of Commercial Operations
Solectron
Head of Customer Logistics Programs
NCR
Logistics Manager
Areas of coverage
Supply Chain Customer Fulfillment and Collaboration (retired)
Logistics Strategy and Operations (retired)
Education
B.A., with honors, International Business Communication, with a major in Modern Languages
Top Issues That I Help Clients Address
1Building maturity in customer service and improving the customer experience across industries
2Commercial benefits of customer and 3PL collaboration across the distribution network
3Customer fulfillment, distribution and network design optimization
4Performance management in logistics, customer service and customer experience management.
5Building operational excellence in customer fulfillment and logistics