Gartner Expert

Lisa Callinan

VP, Team Manager

Lisa Callinan is Vice President, Team Manager for Logistics and Customer Fulfillment research. Based in the EMEA region, she brings more than 25 years supply chain and logistics experience across multiple industries.

In previous roles, Ms. Callinan has been a leader of large-scale logistics projects and has had senior-level accountability for commercial operations teams responsible for customer services, order to cash, forecast and demand planning, logistics and physical distribution.

Previous experience

Before joining Gartner, Ms. Callinan held various distribution operations roles within life science manufacturers and contract manufacturing organizations.

Professional background

Novartis Pharmaceuticals

Head of Commercial Operations

Solectron

Head of Customer Logistics Programs

NCR

Logistics Manager

Areas of coverage

Supply Chain Customer Fulfillment and Collaboration (retired)

Logistics Strategy and Operations (retired)

Education

B.A., with honors, International Business Communication, with a major in Modern Languages

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Top Issues That I Help Clients Address

1Building maturity in customer service and improving the customer experience across industries

2Commercial benefits of customer and 3PL collaboration across the distribution network

3Customer fulfillment, distribution and network design optimization

4Performance management in logistics, customer service and customer experience management.

5Building operational excellence in customer fulfillment and logistics

Latest research and insights