Gartner Expert
Lisa Pierce
VP Analyst
Lisa Pierce is a Research Vice President providing coverage on U.S. remote work connectivity, managed SD-WAN, NFV/uCPE, 4G/5G mobile and WAN services (MPLS, Ethernet, Internet); WAN-cloud connectivity; UCaaS and SIP trunks. During her tenure at Gartner, Ms. Pierce has served as the Managing Vice President of the Enterprise Network Systems and Services research team, and of the Enterprise UC, Network Systems and services team.
Previous experience
Prior to joining Gartner in 2011, Ms. Pierce was the founder and president of Strategic Networks Group. She has also held senior research leadership positions at Forrester Research and Giga Information Group, which included serving as the chair of Giga's Research Fellows and as a research leader of the company's telecommunications and network research practice. While at Giga/Forrester, she was named by industry watchers as a Top Ten IT Analyst twice. Prior experience includes extensive consulting on network signaling protocols. Her career in networks began at AT&T, where she led market research, large-scale simulation/forecasting efforts, R&D and product management initiatives that introduced entirely new classes of business services to the world. For this work, her team was awarded four patents. Across the globe, during their tenure these services generated approximately $100 billion dollars in revenue. today.
Professional background
Strategic Networks Group
President
Forrester Research
Vice President
Giga Information Group
Research Leader and Chair of Giga Research Fellows
Areas of coverage
Digital Workplace Infrastructure and Operations
Cloud and Edge Infrastructure
Digital Workplace Applications
IT Services and Solutions
Strategic Cost Optimization Resource Center
Education
M.B.A., Marketing and Statistical Modeling, Willamette University
B.A., Pre-Law, Gordon College
Top Issues That I Help Clients Address
1Cloud WAN connectivity
2remote work connectivity and performance assurance
3managed SD WAN and NFV/uCPE services; SD-WAN products
4Migrating to and selecting SIP Trunk providers and UCaaS providers
54G LTE and 5G services