Gartner Expert

Lisa Pierce

VP Analyst

Lisa Pierce is a Research Vice President providing coverage on U.S. managed 4G/5G mobile and WAN services (MPLS, Ethernet, Internet); WAN-cloud connectivity; NFV and SD-WAN technologies; UCaaS and SIP trunks. During her tenure at Gartner, Ms. Pierce has served as the Managing Vice President of the Enterprise Network Systems and Services research team, and of the Enterprise UC, Network Systems and services team.

Previous experience

Prior to joining Gartner in 2011, Ms. Pierce was the founder and president of Strategic Networks Group. She has also held senior research leadership positions at Forrester Research and Giga Information Group, which included serving as the chair of Giga's Research Fellows and as a research leader of the company's telecommunications and network research practice. While at Giga/Forrester, she was named by industry watchers as a Top Ten IT Analyst twice. Prior experience includes extensive consulting on network signaling protocols. Her career in networks began at AT&T, where she led market research, large-scale simulation/forecasting efforts, R&D and product management initiatives that introduced entirely new classes of business services to the world. For this work, her team was awarded four patents. Across the globe, these services still generate billions of dollars of revenue today.

Professional background

Strategic Networks Group


Forrester Research

Vice President

Giga Information Group

Research Leader and Chair of Giga Research Fellows

Areas of coverage

Digital Workplace Infrastructure and Operations

Cloud and Edge Infrastructure

Digital Workplace Applications

Contracting for Services (retired)

Infrastructure Availability and Recovery (retired)


M.B.A., Marketing and Statistical Modeling, Willamette University

B.A., Pre-Law, Gordon College

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Top Issues That I Help Clients Address

1Migrating to and selecting SIP Trunk providers and UCaaS providers

2Cloud WAN connectivity

3SD WAN products and services

44G LTE and 5G services

5managed WAN services, managed SD WAN services