Gartner Expert

Lisa Pierce

VP, Advisory

Lisa Pierce is a Research Vice President providing coverage on U.S. remote work connectivity, managed SD-WAN, NFV/uCPE, 4G/5G mobile and WAN services (MPLS, Ethernet, Internet); WAN-cloud connectivity; UCaaS and SIP trunks. During her tenure at Gartner, Ms. Pierce has served as the Managing Vice President of the Enterprise Network Systems and Services research team, and of the Enterprise UC, Network Systems and services team.

Previous experience

Prior to joining Gartner in 2011, Ms. Pierce was the founder and president of Strategic Networks Group. She has also held senior research leadership positions at Forrester Research and Giga Information Group, which included serving as the chair of Giga's Research Fellows and as a research leader of the company's telecommunications and network research practice. While at Giga/Forrester, she was named by industry watchers as a Top Ten IT Analyst twice. Prior experience includes extensive consulting on network signaling protocols. Her career in networks began at AT&T, where she led market research, large-scale simulation/forecasting efforts, R&D and product management initiatives that introduced entirely new classes of business services to the world. For this work, her team was awarded four patents. Across the globe, during their tenure these services generated approximately $100 billion dollars in revenue.

Professional background

Strategic Networks Group


Forrester Research

Vice President

Giga Information Group

Research Leader and Chair of Giga Research Fellows

Areas of coverage

Digital Workplace Infrastructure and Operations

Cloud and Edge Infrastructure

Digital Workplace Applications

IT Services and Solutions

Strategic Cost Optimization Resource Center


M.B.A., Marketing and Statistical Modeling, Willamette University

B.A., Pre-Law, Gordon College

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Top Issues That I Help Clients Address

1Cloud WAN connectivity

2remote work connectivity and performance assurance

3managed SD WAN and NFV/uCPE services; SD-WAN products

4Migrating to and selecting SIP Trunk providers and UCaaS providers

54G LTE and 5G services