Gartner Expert

In previous roles at Gartner, Mr. Kiel was team manager in the Sales Practice, and before that an expert in his own right focused on areas including customer messaging and value propositions, sales productivity and performance, customer service and experience, and change management. He was frequently invited to speak at client conferences and keynote sessions on The Challenger Sale, The Challenger Customer, The Effortless Experience and other customer-related topics.

At CEB, prior to the Gartner acquisition, Mr. Kiel worked across multiple functions and roles including Sales, Research, and Consulting, as well as multiple geographies, including North America, EMEA and APAC. He led the Australian market launch for CEB's Sales and Marketing Solutions business (now Challenger, Inc.), which helps organisations implement commercial transformation projects aligned to The Challenger Sale findings, and earlier drove the new product launch CEB's membership offering for sales leaders at midsized enterprises.