Gartner Expert

Mentor Cana

VP Analyst

Mentor Cana, Ph.D., is a VP, Analyst, with Gartner's CIO Research Group, focusing on communications service providers (CSPs). Dr. Cana is a Key Initiative (KI) Leader for the CSP Industry Research team, focusing on CSPs' digital IT operating model. His research covers the emergent and changing role of telecom CIOs and IT strategy leaders, their IT strategy, and the evolving and changing nature of IT in telcos as they transform from traditional to digital telcos.

He advises CSP CIOs about the forward looking scenario planning, how to innovate and create value in the future, digital business transformation, participation in broader digital ecosystems, culture change, role development, technology strategy, IT workforce/skills realignment, how to implement bimodal and DevOps, CSPs' engagement with OTTs, the role of IT as a revenue enabler, IT applications and architecture, infrastructure strategy, open-source software, and open APIs and open platform strategies.

Previous experience

Furthermore, Dr. Cana's Ph.D. in Information Science has enabled him to fuse industry experience and academic knowledge, and explore the digital transformation from a sociotechnological co-constructionist perspective, combining technological and nontechnological (social, organizational, cultural) dynamics.

He has more than 20 years of experience as a technology- and business-focused IT professional, with an affinity for strategic business consulting in telecommunications and information systems. Prior to Gartner, he worked as a system and business analyst, architect, consultant and industry-focused technology professional within the telecommunications industry.

Professional background


Sr. Technology Solutions Professional


System Architect, System Analyst

Telcordia (formerly Bellcore)/Consultant

Systems Eng., Business Analyst, Consultant

Areas of coverage

CSP Digital Transformation and Innovation

CIO Leadership of Technology Talent, Culture and DEI

CIO Role Evolution


Ph.D., Information Science, Rutgers University, New Brunswick, New Jersey

M.S., EE/Telecommunication Engineering, Stevens Institute of Technology, Hoboken, New Jersey

B.S., Electrical Engineering, State University of New York at New Paltz, New Paltz, New York

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Top Issues That I Help Clients Address

1CSPs: CIOs' changing role from that of support to that of business and revenue enabler

2CSPs: How to innovate and create value in the platform era

3CSPs: How to plan for plausible future scenarios in the communications market

4CSPs: How to change the I&T operating model for digital business

5CSPs: Best practices around culture change, talent, open source, open APIs, open platforms, IT integration, DevOps, Agile, Bimodal, ecosystem participation

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