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Gartner Expert
Michael Horney
Sr Principal, Advisory
Michael Horney is a Principal in Advisory with Gartner, serving Financial Services Leaders within retail banking and operations.
Michael's previous experience with Gartner was as a Senior Specialist within the Financial Services Research practice, where he focused on key areas of client experience and talent management within retail banking and FS operations.
Previous experience
Mr. Horney was a research fellow previously working at multiple think tanks and research institutions on communications and Internet policy. Michael's research was cited by FCC Commissioners, several media websites, and he's testified in front of state and local legislatures on a number of topics within communications policy.
Professional background
Free State Foundation
Research Fellow
Mercatus Center
Research Fellow
Areas of coverage
Financial Services Operational Excellence and Cost Optimization
Financial Services Business Leadership and Strategy
Financial Services Customer Experience, Talent and Delivery
Education
M.A. Economics, George Mason University
B.S. Economics, Towson University