Gartner Expert

Michael Horney

Sr Principal, Advisory

Michael Horney is a Principal in Advisory with Gartner, serving Financial Services Leaders within retail banking and operations.

Michael's previous experience with Gartner was as a Senior Specialist within the Financial Services Research practice, where he focused on key areas of client experience and talent management within retail banking and FS operations.

Previous experience

Mr. Horney was a research fellow previously working at multiple think tanks and research institutions on communications and Internet policy. Michael's research was cited by FCC Commissioners, several media websites, and he's testified in front of state and local legislatures on a number of topics within communications policy.

Professional background

Free State Foundation

Research Fellow

Mercatus Center

Research Fellow

Areas of coverage

Financial Services Operational Excellence and Cost Optimization

Financial Services Business Leadership and Strategy

Financial Services Customer Experience, Talent and Delivery


M.A. Economics, George Mason University

B.S. Economics, Towson University

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