Gartner Expert
Neil Barton
VP Analyst
Neil Barton is a Vice President in Gartner's Technology and Service Providers team. Mr. Barton covers the Custom Application Development and Maintenance services market, with a focus on digital product development services, agile, DevOps, nearshoring, and intelligent automation. His research covers the future of application development, the evolution of the market for custom development services, business outcome contracts, costing pricing and chargeback strategies, business case modelling, and market positioning. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of custom application development services also use his research: for example Application Managers and IT Sourcing/Procurement teams. Based in the U.K., he has worked in IT services companies ranging from 200 person consultancies to 300,000 person global system integrators. At IT service providers his roles have spanned developer, business analyst, project manager, consultant, marketing manager, consulting manager, service line manager, and pricing manager.
Previous experience
Mr. Barton brings over 30 years of IT industry experience. Before working at Gartner, he held a range of senior positions in IT service providers both large and small, responsible for selling and delivering consulting, application development, and IT outsourcing.
Professional background
HP Enterprise Services
Rapid Pricing Manager
Compass
Director of Consulting Services
Sema Group
Project Manager
Areas of coverage
Product Development
Product Messaging and Differentiation
Product Portfolio Leadership
Technology Market Essentials
Education
B.A., English and Philosophy, University of York, U.K., With Honors
Top Issues That I Help Clients Address
1Selecting the right sourcing model for my organization (people, processes, assets and architecture)
2Leveraging vendors to optimize application management
3How to charge the business for IT services
4Accelerating toward agile, cloud and DevOps
5How to use nearshore sourcing locations in Eastern Europe