Gartner Expert

Nick Toman

Distinguished VP, Research

Nick Toman leads Sales and Customer Service practices for Gartner. In this role, he oversees all research, advisory and quantitative analytics for the practices.

Mr. Toman is a two-time best-selling co-author of The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results as well as The Effortless Experience: The New Battleground for Customer Loyalty. His research has been published multiple times in the Harvard Business Review, among other periodicals.

Roles and responsibility

Head of sales, sales operations, sales enablement, customer service and support leaders

Previous experience

Mr. Toman ran CEB's customer service practice area from 2008 to 2010, having launched the practice in 2004. He ran the Sales Practice from 2010-2017.

Professional background

CEB, now Gartner


Williams & Connolly, LLP

Legal Research


A.B., University of Chicago, Sociology, With Honors

A.B., University of Chicago, Law, Letters & Society, With Honors

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Top Issues That I Help Clients Address

1Sales effectiveness

2Value prop

3Sales and service talent management

4Sales enablement

Latest research and insights