Gartner Expert

Norbert J. Scholz

VP Analyst

Norbert Scholz is a Research Director for the communications service provider (CSP) operational technology team in Gartner's Technology & Service Provider Research group, which covers the fixed, mobile, cable and software as a service (SaaS) sectors. He is responsible for conducting primary research with vendors and end users, analyzing data along with secondary research, and preparing market research reports. Specific to the CSP industry, Mr. Scholz communicates global trends, end-user IT requirements and vendor core competencies and strategies to clients. As part of the team, he develops IT spending forecasts and market share reports by component, including operational software, infrastructure software and professional services. Topical coverage includes software license, SaaS and services related to integrated revenue and customer management (IRCM), billing, rating, charging, order-to-cash, customer care, mediation, fraud management, revenue assurance and IRCM transformation across all geographies.

Roles and responsibility

IT buyers: Application management

IT buyers: Business process improvement

IT buyers: CIO

IT buyers: CTO

IT buyers: Enterprise architecture

IT buyers: Infrastructure and operations

IT buyers: Market and competitive intelligence

IT buyers: Professional services and system integrators

IT buyers: Sourcing and vendor relationships

IT buyers/vendors: Business intelligence and information management

Vendors: Analyst relations

Vendors: Program and portfolio management

Vendors: Marketing

Vendors: Sales professionals

Investors: All roles

Previous experience

Before joining Gartner, Mr. Scholz worked on the Sprint and Verizon accounts for Weber & Associates, a communications consulting firm in Chantilly, Virginia. Responsibilities included product and market research, written and oral presentations, and project management and administration.

Representative projects included:

- Authored an industry white paper on the OSS challenges faced by startup carriers.

- Consultation of Sprint product managers during numerous quarterly product launches of Sprint solutions for the large business, small business and residential sectors.

- Provided support with the launch of Sprint ION.

- Strategic positioning of the Sprint Paranet acquisition.

Professional background

Weber & Associates


Virginia Military Institute


Areas of coverage

Positioning and Messaging

Market & Competitive Intelligence Management

Product Strategy (retired)

Enable CSP Digital Technology Transformation (retired)

Exploit Application Software Market Dynamics (retired)


Doctorate degree, Georgetown University, Washington, D.C.

Master's degree, Georgetown University, Washington, D.C.

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Top Issues That I Help Clients Address

1IT buyers: Best practices, benchmarks, KPIs, RFP and RFI assessment for billing, rating, charging, customer care, revenue assurance

2IT buyers: Vendor selection for billing, rating, charging, customer care, revenue assurance

3Vendors: Market sizing, forecasting, market share for billing, rating, charging, customer care, revenue assurance

4Vendors: Opportunity assessment, competitive positioning for billing, rating, charging, customer care, revenue assurance

5Investors: Emerging vendors, emerging technologies, billing as a service, subscription billing, customer management, revenue assurance, digital monetization