Norbert Scholz is a Research Director for the communications service provider (CSP) operational technology team in Gartner's Technology & Service Provider Research group, which covers the fixed, mobile, cable and software as a service (SaaS) sectors. He is responsible for conducting primary research with vendors and end users, analyzing data along with secondary research, and preparing market research reports. Specific to the CSP industry, Mr. Scholz communicates global trends, end-user IT requirements and vendor core competencies and strategies to clients. As part of the team, he develops IT spending forecasts and market share reports by component, including operational software, infrastructure software and professional services. Topical coverage includes software license, SaaS and services related to integrated revenue and customer management (IRCM), billing, rating, charging, order-to-cash, customer care, mediation, fraud management, revenue assurance and IRCM transformation across all geographies.
IT buyers: Application management
IT buyers: Business process improvement
IT buyers: CIO
IT buyers: CTO
IT buyers: Enterprise architecture
IT buyers: Infrastructure and operations
IT buyers: Market and competitive intelligence
IT buyers: Professional services and system integrators
IT buyers: Sourcing and vendor relationships
IT buyers/vendors: Business intelligence and information management
Vendors: Analyst relations
Vendors: Program and portfolio management
Vendors: Sales professionals
Investors: All roles
Before joining Gartner, Mr. Scholz worked on the Sprint and Verizon accounts for Weber & Associates, a communications consulting firm in Chantilly, Virginia. Responsibilities included product and market research, written and oral presentations, and project management and administration.
Representative projects included:
- Authored an industry white paper on the OSS challenges faced by startup carriers.
- Consultation of Sprint product managers during numerous quarterly product launches of Sprint solutions for the large business, small business and residential sectors.
- Provided support with the launch of Sprint ION.
- Strategic positioning of the Sprint Paranet acquisition.
Weber & Associates
Virginia Military Institute
Positioning and Messaging
Market & Competitive Intelligence Management
Product Strategy (retired)
Enable CSP Digital Technology Transformation (retired)
Exploit Application Software Market Dynamics (retired)
Doctorate degree, Georgetown University, Washington, D.C.
Master's degree, Georgetown University, Washington, D.C.
1IT buyers: Best practices, benchmarks, KPIs, RFP and RFI assessment for billing, rating, charging, customer care, revenue assurance
2IT buyers: Vendor selection for billing, rating, charging, customer care, revenue assurance
3Vendors: Market sizing, forecasting, market share for billing, rating, charging, customer care, revenue assurance
4Vendors: Opportunity assessment, competitive positioning for billing, rating, charging, customer care, revenue assurance
5Investors: Emerging vendors, emerging technologies, billing as a service, subscription billing, customer management, revenue assurance, digital monetization