Gartner Expert

Pat Phelan

Research VP

Pat Phelan covers methods and strategies for managing the ERP/business application life cycle. Her coverage spans a number of industries and includes strategic planning, project management, governance, project risk management, hybrid ERP, postmodern ERP, ERP globalization and postimplementation support. For 2018, her research is focused on how executing a postmodern ERP strategy changes the ERP support organization, including an increased importance in the role of the business analyst. With Gartner for 18 years, Ms. Phelan has 36 years of experience in the IT industry and ERP and has been through numerous ERP implementations, including SAP and Oracle.

Roles and responsibility

CIO, VP or Director of Enterprise Applications, Business Application Competence Center Director, Application Portfolio Manager, Business or IT Leaders with responsibilities for enterprise applications

Previous experience

Prior to joining Gartner, Ms. Phelan was the HR/financial systems consulting practice head at Grant Thornton, where she built and managed an HR and financial systems practice with a staff of 30 consultants and an annual sales budget of $5.5 million. Service areas included PeopleSoft and SAP implementations, human resource system selections, pre-/postimplementation reviews, and business process re-engineering. She was accountable for day-to-day practice management, new business development, engagement quality, infrastructure development, project management methods and tools, and employee development.

Ms. Phelan also developed a national center of excellence for HR system services. Her client support activities included program management, strategic planning, package software selection/implementation and system methodologies.

Professional background

Grant Thornton

HR and Financial Systems Practice Manager

Ernst & Young

Senior Manager

Melvin Simon & Associates

HR/Financial Systems and Programming Manager

Areas of coverage

Applications and Software Engineering Leaders

Application and Product Portfolio Governance (retired)



Bachelor's degree, Indiana State University

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Top Issues That I Help Clients Address

1How to structure the ERP support organization

2ERP selection and implementation strategies

3How to establish ERP governance

4How to manage a global rollout

5How to measure ERP value