Gartner Expert

Patrick J. Sullivan

VP Analyst

Pat Sullivan is a Research Vice President within the Gartner for General Managers team where Mr. Sullivan advises executives in technology and services providers on market execution. His research coverage focuses on operational models, organizational design, marketing strategies, go-to-market strategies and competitive differentiation. He has a specialization in consulting and IT services providers which has been his focus since joining Gartner in 1999. He was recognized as Influential Analyst of the Year for 2018 by IIAR.

Previous experience

Prior to Gartner, Mr. Sullivan spent 20 years as a technology consultant in several consulting and software firms. He formed the customer services team and also managed the e-commerce, event registration and contact center as vice president at, a hotel reservation SaaS provider. He was a former director at Sybase and held many consulting and product management positions with Bachman Information Systems, Wang Laboratories, and Nolan, Norton & Co.

Professional background

VP Customer Services


Director Sybase Consulting

Nolan, Norton & Co.


Areas of coverage

Corporate Development for Tech CEOs

Strategize Long-Term Growth

Product Portfolio Organization and Culture

Product Portfolio Leadership

Optimize Growth Pivots


B.S.B., Business/B.S., Psychology, Franklin & Marshall College

M.A., Organizational Development, Rensselaer Polytechnic Institute

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Top Issues That I Help Clients Address

1How do technology and service providers grow through improved partnerships?

2How can technology and service providers grow from truly differentiated messaging?

3How are technology and service providers realigning their structure to be more responsive to market needs?

4How can service providers accelerate revenue from digital business opportunities?

5How are software and service providers building more effective ecosystems for mutual growth?