Gartner Expert

Rafael A Benitez

Sr Director Analyst

Rafael Benitez is the Research Director for unified communications and collaboration (UCC) infrastructure and applications.

Mr. Benitez is focused on helping Gartner clients make strategic decisions about deployment options, vendor selection and overall trends in the unified communications space.

Roles and responsibility

I&O Leader

Head of Network

Head of Digital Workplace Initiatives

Previous experience

Product strategy and definition for a channel-focused midmarket Unified Communications solution with Enterprise Voice, Video, Web Collaboration, Contact Center, and Mobility services.

Harmonize common Unified Communication features and services across various products comprising a UCC product portfolio.

Professional background


Product Manager

Siemens Enterprise Communications

Technical Sales

Siemens Information and Communication Networks

Development Engineer

Areas of coverage

Planning, Sourcing and Managing Communications Services

Planning, Sourcing and Managing Network Infrastructure

Planning, Selecting and Deploying Unified Communications and Collaboration


M.B.A., Florida Atlantic University

B.S., Electrical Engineering, Florida International University

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Top Issues That I Help Clients Address

1Refining UC deployment strategies, whether premise-based or cloud-based

2Understanding migration paths from legacy analog or digital PSTN access to IP/SIP-based access.

3Architecting UC solutions

4Understanding UC redundancy and business continuity options