Rafael Benitez is the Research Director for unified communications and collaboration (UCC) infrastructure and applications.
Mr. Benitez is focused on helping Gartner clients make strategic decisions about deployment options, vendor selection and overall trends in the unified communications space.
Head of Network
Head of Digital Workplace Initiatives
Product strategy and definition for a channel-focused midmarket Unified Communications solution with Enterprise Voice, Video, Web Collaboration, Contact Center, and Mobility services.
Harmonize common Unified Communication features and services across various products comprising a UCC product portfolio.
Siemens Enterprise Communications
Siemens Information and Communication Networks
Planning, Sourcing and Managing Communications Services
Planning, Sourcing and Managing Network Infrastructure
Planning, Selecting and Deploying Unified Communications and Collaboration
M.B.A., Florida Atlantic University
B.S., Electrical Engineering, Florida International University
1Refining UC deployment strategies, whether premise-based or cloud-based
2Understanding migration paths from legacy analog or digital PSTN access to IP/SIP-based access.
3Architecting UC solutions
4Understanding UC redundancy and business continuity options