Gartner Financial Services Expert

Rajesh Narayan

Sr Director Analyst

Rajesh Narayan CPCU works in the Financial Services Research and Advisory team and covers customer experience, Insurance ecosystems, emerging trends in Security, IoT, 5G and spend forecasts for Product Leaders and Tech CEOs. Rajesh covers this as part of the KIs of "Industry Product Planning and Strategy" and "Industry Markets and Technology"

He provides strategy and marketing direction for technology and service providers by helping them understand key issues, market dynamics, trends, best practices, competitive landscapes and future scenarios.

Previous experience

Rajesh Narayan has been in the forefront of expanding insurance markets and improving risk management and loss prevention measures using emerging technologies. Before joining Gartner, Rajesh has worked in product leadership roles to digitalize and transform insurance business processes in the portfolio management, underwriting, claims, billing, and distribution space

Rajesh is an active volunteer leader within the CPCU Society and serves as an Interest Group Governor.

Professional background

Risk Management Solutions (RMS)

Sr. Director Product Management


AVP Underwriting Transformation


General Manager and Head P&C Insurance

Areas of coverage

Messaging and Differentiation

Financial Services Technology Modernization and Transformation

Industry Markets and Technologies

Emerging Technologies and Trends Impact on Products and Services

Industry Product Planning and Strategy


Chartered Insurance Operations Professional, CIOP Institute

Lean Six Sigma Black Belt, CIOP Institute

Project Management Professional, PMI Institute

Business and Entrepreneur Leadership Tracks, Wharton

Leading the Next Gen Digital Enterprise, University of Columbia

Chartered Property and Casualty Underwriter (CPCU), The Institutes

Bachelor of Engineering, University of Mumbai, India

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Top Issues That I Help Clients Address

1Key business and technology trends impacting the insurance sector

2Go-to-Market Strategies for Insurance Vendors

3Document reviews for pitch decks, sales decks, product brochures

4Insurance technology spend forecasts and market segmentation

5Sales Enablement based on Enterprise and Buyer Persona