Gartner Expert

Rajesh Narayan

Sr Director Analyst

Rajesh Narayan works in the Financial Services Research and Advisory team and covers customer experience, ecosystems, enterprise / buyer personas and innovation in the Insurance industry. Rajesh covers this as part of the KIs of "Industry Product Planning and Strategy" and "Industry Markets and Technology"

He provides strategy and marketing direction for technology and service providers by helping them understand key issues, market dynamics, trends, best practices, competitive landscapes, spend forecasts and future scenarios.

Previous experience

Rajesh has worked in product leadership roles to digitalize and transform insurance business processes in the underwriting, claims, finance, and distribution space. Rajesh has a background in insurance business (CPCU) and operations (CIOP) and brings this to play in his understanding of market segments, buyer personas and building effective product roadmaps for insurance solutions.

Professional background

Risk Management Solutions (RMS)

Sr. Director Product Management


AVP Underwriting Transformation


General Manager and Head P&C Insurance

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation

Industry Markets and Technologies

Industry Product Planning and Strategy

Executive Leadership: Sustainability


Chartered Insurance Operations Professional, CIOP Institute

Lean Six Sigma Black Belt, CIOP Institute

Project Management Professional, PMI Institute

Business and Entrepreneur Leadership Tracks, Wharton

Leading the Next Gen Digital Enterprise, University of Columbia

Chartered Property and Casualty Underwriter (CPCU), The Institutes

Bachelor of Engineering, University of Mumbai, India

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Top Issues That I Help Clients Address

1Key business and technology trends impacting the insurance sector

2Go-to-Market Strategies for Insurance Vendors

3Document reviews for pitch decks, sales decks, product brochures

4Insurance technology spend forecasts and market segmentation

5Account Based Marketing based on Enterprise and Buyer Persona