Gartner Expert

Regina Weisel

Sr Principal Analyst

Regina Weisel is a research analyst on the Enterprise Apps team in Gartner for Technical Professionals (GTP), covering Customer Relationship Management (CRM), Customer Experience (CX) and Customer Data Management.

Ms. Weisel comes to Gartner with experience in application development, consulting and business analysis in technology companies for industry verticals such as HR, event management and utilities.

Previous experience

She has extensive hands-on experience in Salesforce CRM projects where she identified and implemented new functionality and business processes. She worked independently with members of the user community to define and document development requirements.

Professional background

Principle HR

Business Systems Analyst at Facebook

Web Summit

Business Systems Analyst


IT Consultant

Areas of coverage

CRM Strategy and Customer Experience

Digital Workplace and CRM for Technical Professionals


Bachelor of business administration, HTW - University of Applied Sciences, Germany

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Top Issues That I Help Clients Address

1How do I implement customer data mastering services to enable market-leading customer engagement?

2What are the risks and pitfalls in security when implementing or modernizing Salesforce CRM? What approaches should I use to integrate Salesforce with my existing processes and services?

3Is Salesforce Service Cloud or Dynamics 365 Customer Service sufficient to achieve my customer service goals?

4How do we evaluate SaaS providers, and in what areas should we evaluate them? How do we create an agile SaaS adoption framework for evaluation, implementation and postimplementation?