Gartner Expert

Regina Weisel

Sr Principal Analyst

Regina Weisel is a research analyst on the Enterprise Apps team in Gartner for Technical Professionals (GTP), covering Customer Relationship Management (CRM), Customer Experience (CX), Customer Data Management and Integration Platform as a Service (iPaaS).

Ms. Weisel comes to Gartner with experience in product development, consulting and business analysis in technology companies for industry verticals such as HR, event management and utilities.

Previous experience

In her previous job, she identified, developed and deployed new business processes in the CRM system for HR. She worked independently with members of the user community to define and document development requirements. During this time, she also implemented a new Scrum tool for HR projects, onboarded and mentored new system administrators, optimized the functionality of new HR tools by leading QA.

Professional background

Principle HR

Business Systems Analyst at Facebook

Web Summit

Business Systems Analyst

Accenture

IT Consultant

Areas of coverage

Enterprise Applications for Technical Professionals

Education

Bachelor of business administration, HTW - University of Applied Sciences, Germany

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Top Issues That I Help Clients Address

1How do I implement customer data mastering services to enable market-leading customer engagement?

2What are the risks and pitfalls in security when implementing or modernizing Salesforce CRM? What approaches should I use to integrate Salesforce with my existing processes and services?

3Is Salesforce Service Cloud sufficient to achieve my customer service goals?

4How do we evaluate SaaS providers, and in what areas should we evaluate them? How do we create an agile SaaS adoption framework for evaluation, implementation and postimplementation?