Gartner Expert

Richard Jones

Group Vice President

Richard Jones is the Group Vice President for the Gartner Technical Professionals (GTP) Research and Advisory organization. He covers a number of topics at a high level across the GTP teams. Mr. Jones brings 35 years of experience in technical analysis, engineering, and product and project management in the software industry.

Previous experience

Prior to joining Gartner, Mr. Jones was service director for Burton Group's cloud and data center strategies services, responsible for managing the virtual cloud team, as well as building and maintaining a team of five analysts and launching the data center strategies service in 2007. Prior to Burton Group, he held R&D director-level positions at Novell across nearly all product lines, including SUSE Linux Enterprise Server, storage, high availability, business continuity, identity management, printing, desktop management and Microsoft Windows integration technologies. Mr. Jones is a top-rated speaker at industry events, and he has patents granted/pending in business continuity, storage, systems and identity management.

Professional background

Burton Group

Vice President and Service Director Data Center Strategies


Director of Engineering, Sr. Product Manager

Brigham Young University

Software Automation Engineer, BYU Catalysis Lab

Areas of coverage

IT Operations and Cloud Management for Technical Professionals

Cloud Computing for Technical Professionals

Data Center Infrastructure for Technical Professionals


B.S., Chemical Engineering, Brigham Young University

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Top Issues That I Help Clients Address

1Cloud directions and decisions

2Infrastructure and operations directions and decisions

3Business continuity approaches and decisions

4IT resiliency approaches and decisions

5Outsourcing approaches and decisions