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Gartner Expert
Rick Franzosa
Sr Director Analyst
Rick Franzosa is a Senior Research Director in the Supply Chain Operations team. Rick focuses on manufacturing operations technology systems research. He works with vice presidents and directors of manufacturing, business process experts and enterprise architecture and IT roles supporting manufacturing operations. He also works with providers of technologies and services for manufacturing operations.
Previous experience
Prior to joining Gartner in 2014, Mr. Franzosa worked in the software industry with manufacturing operations software companies. His roles included almost all facets of the software business, including software development, sales, marketing, consulting, implementation and client support. Prior to that, his experience included work in design engineering, test engineering and manufacturing engineering in the aerospace and defense industry.
Professional background
CIMx Software
Various Roles
International TechneGroup Incorporated (now WIPRO)
Various Roles
Computervision Corporation (now PTC)
Product Manager
Areas of coverage
Supply Chain Technology Strategy and Selection
Manufacturing Operations
Manufacturing Digital Transformation and Innovation
Manufacturing IT Optimization and Modernization
Supply Chain Leadership
Education
M.B.A., Operations Research, University of Hartford
B.S., Mechanical Engineering, University of Hartford
Top Issues That I Help Clients Address
1Manufacturing IT (manufacturing operations systems [MES/MOM] applications, cloud, IIoT)
2Manufacturing system integration to PLM, ERP and SCM environments (manufacturing process management/model-based manufacturing)
3The process of choosing manufacturing operations IT systems from RFI through contract review
4Implementation service providers for manufacturing execution systems/manufacturing operations management
5Best practices in enterprise MES/MOM implementation and deployment