Gartner Expert

Rick Franzosa

Sr Director Analyst

Rick Franzosa is a Senior Research Director in the Supply Chain Operations team. Rick focuses on manufacturing operations technology systems research. He works with vice presidents and directors of manufacturing, business process experts and enterprise architecture and IT roles supporting manufacturing operations. He also works with providers of technologies and services for manufacturing operations.

Previous experience

Prior to joining Gartner in 2014, Mr. Franzosa worked in the software industry with manufacturing operations software companies. His roles included almost all facets of the software business, including software development, sales, marketing, consulting, implementation and client support. Prior to that, his experience included work in design engineering, test engineering and manufacturing engineering in the aerospace and defense industry.

Professional background

CIMx Software

Various Roles

International TechneGroup Incorporated (now WIPRO)

Various Roles

Computervision Corporation (now PTC)

Product Manager

Areas of coverage

Supply Chain Technology Strategy and Selection

Manufacturing Operations

Manufacturing Digital Transformation and Innovation (Retired)

Manufacturing IT Optimization and Modernization (Retired)

Supply Chain Leadership


M.B.A., Operations Research, University of Hartford

B.S., Mechanical Engineering, University of Hartford

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Top Issues That I Help Clients Address

1Manufacturing IT (manufacturing operations systems [MES/MOM] applications, cloud, IIoT)

2Manufacturing system integration to PLM, ERP and SCM environments (manufacturing process management/model-based manufacturing)

3The process of choosing manufacturing operations IT systems from RFI through contract review

4Implementation service providers for manufacturing execution systems/manufacturing operations management

5Best practices in enterprise MES/MOM implementation and deployment