Gartner Supply Chain Expert

Rick Franzosa

Sr Director Analyst

Rick Franzosa is a Sr. Director, Analyst in Gartner's Supply Chain Research organization. Mr. Franzosa is responsible for Gartner's manufacturing technology systems research. He works with vice presidents and directors of manufacturing, business process experts and enterprise architecture and IT roles supporting manufacturing operations. He also works with providers of technologies and services for manufacturing operations.

Previous experience

Prior to joining Gartner in 2014, Mr. Franzosa worked in the software industry with manufacturing software companies. His roles included almost all facets of the software business, including software development, sales, marketing, consulting, implementation and client support. Prior to that, his experience included work in design engineering, test engineering and manufacturing engineering in the aerospace and defense industry.

Professional background

CIMx Software

Various Roles

International TechneGroup Incorporated (now WIPRO)

Various Roles

Computervision Corporation (now PTC)

Product Manager

Areas of coverage

Supply Chain Technology Strategy and Selection

Supply Chain Strategy, Leadership and Governance (retired)

Manufacturing Operations


M.B.A., Operations Research, University of Hartford

B.S., Mechanical Engineering, University of Hartford

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Top Issues That I Help Clients Address

1Manufacturing IT (manufacturing execution systems [MES] applications, cloud, social, mobile)

2Manufacturing system integration to PLM and ERP environments (manufacturing process management/model-based manufacturing)

3The process of choosing manufacturing IT systems from RFI through contract review

4Implementation service providers for manufacturing execution systems

5Best practices in manufacturing execution system implementation