Gartner Expert

Shailender P Malik

Managing Partner

Managing Partner

Previous experience

Led multiple sales and engagement teams, including those across following high-visibility projects; some of these engagements were completely new territory for PwC that helped create new exciting business opportunities.

Defined capabilities and roadmap for next generation digital commerce platform with support of $500m in online revenue for a cloud software company. Delivered target state roadmap to (a) mitigate the value loss due to channel conflict, (b) drive usage-based revenue models, and (c) deliver on unified customer experience.

Led the transformation of the digital channel for 17 different business groups in a large software company; developed a common set of platform capabilities to support varying business models; delivered 35% reduction in channel costs.

Established the program infrastructure and roadmap to successfully complete the channel transformation; collaborated together with the client and other vendors to implement the complete transformation roadmap.

Developed customer data monetization strategy for a telecom client to drive up to $1 billion in additional revenue streams via mobile channel; developed business case and roadmap for the IT infrastructure.

Delivered Data and AI strategy and roadmap for digital advertising sales organization, enabling the sales team to GTM more effectively using NoSQL DB solution delivered on mobile platform; 40% increase in lead generation.

Defined online payments strategy for the global business of a software company, helped realize 30% annual growth in SMB segment, adapted the payment model to account for risks associated with regional variations.

Led the project to optimize the network of sales and service locations for a digital products company, resulting in 25% reduction in operational costs and 20% improvement in customer coverage.

Led conceptualization, storyboarding and development of mobile platform to completely digitize the in-store experience for customers of a retail food/beverage chain; worked together with the client to launch in-store pilot.

Professional background

PwC

Sr. Director

HSBC

Project Manager

Syntel

Project Manager/Analyst

Education

Master of Business Administration in Corporate Strategy and Finance, CJ White Scholar, UC Berkeley, 2007-2009

Graduate Diploma in Business Finance, Indian Institute of Finance, 1997-1999

Bachelor's Degree in Commerce and Computers, University of Delhi, 1994-1997

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