Gartner Expert

Stephanie Stoudt-Hansen is a VP Analyst serving SPVM and IT Leaders.

Ms. Stoudt-Hansen is a recognized expert helping companies develop strategies for contracting, creating negotiation plans, transition planning, security, Artificial Intelligence, Hyperautomation, ServiceNow, supplier diversity, DEI and pricing. She has advised hundreds of customers on these topics through presentations, workshops, webinars, inquiries, strategic advisory sessions, and reports.

Coverage areas:

Infrastructure and Managed Workplace Services Outsourcing: Provider insights, reviewing RFPs and provider responses, contract reviews for Ts&Cs, SLAs, pricing, renegotiating existing agreements and risk reduction, providing insights on outsourcing key deal ingredients such as innovation, crowdsourcing, governance and transition planning (in and outsourcing), onshore/offshore and liability.

Security: Contracts, policies and negotiations on managed security providers, security in contracts and awareness of cloud.

Hyperautomation, Artificial Intelligence and RPA: Providing insights on RPA providers and trends in the market, the development of Hyperautomation, future predictions, negotiating AI and RPA contracts and how managed service providers leverage these technologies in their service offerings.

Cloud and Hosting: Support for negotiation and definition of cloud agreements with specific focus on security, SLAs and limitation of liability.

Government: Supporting government agencies in contracting, negotiations, RFPs, PWS, OLAs, security and creative sourcing negotiation and innovation tactics.

Diversity and Inclusion: Contracting, awareness, support of inclusive workplace and increasing supplier portfolio diversity.

Additional Contract Areas: Limitation of liabilities, indemnification, gainshare, SLAs, subcontracting, governance, startups, innovation, outcomes, MSAs, SLAs, OLAs, RFPs, SaaS escrow, Pseudo SaaS/Triple and legal providers.

Previous experience

Professional background