Gartner Expert

Stephanie Stoudt-Hansen

VP Analyst

Stephanie Stoudt-Hansen is Sr. Director Analyst serving SPVM and IT Leaders.

Ms. Stoudt-Hansen is a recognized expert helping companies develop strategies for contracting, creating negotiation plans, transition planning, security, Artificial Intelligence, Hyperautomation, ServiceNow, supplier diversity, DEI and pricing. She has advised hundreds of customers on these topics through presentations, workshops, webinars, inquiries, strategic advisory sessions, and reports.

Coverage areas:

Infrastructure and Managed Workplace Services Outsourcing: Provider insights, reviewing RFPs and provider responses, contract reviews for Ts&Cs, SLAs, pricing, renegotiating existing agreements and risk reduction, providing insights on outsourcing key deal ingredients such as innovation, crowdsourcing, governance and transition planning (in and outsourcing), onshore/offshore and liability.

Security: Contracts, policies and negotiations on managed security providers, security in contracts and awareness of cloud.

Hyperautomation, Artificial Intelligence and RPA: Providing insights on RPA providers and trends in the market, the development of Hyperautomation, future predictions, negotiating AI and RPA contracts and how managed service providers leverage these technologies in their service offerings.

Cloud and Hosting: Support for negotiation and definition of cloud agreements with specific focus on security, SLAs and limitation of liability.

Government: Supporting government agencies in contracting, negotiations, RFPs, PWS, OLAs, security and creative sourcing negotiation and innovation tactics.

Diversity and Inclusion: Contracting, awareness, support of inclusive workplace and increasing supplier portfolio diversity.

Additional Contract Areas: Limitation of liabilities, indemnification, gainshare, SLAs, subcontracting, governance, startups, innovation, outcomes, MSAs, SLAs, OLAs, RFPs, SaaS escrow, Pseudo SaaS/Triple and legal providers.

Previous experience

Prior to joining Gartner, Ms. Stoudt-Hansen was a Director of Strategic IT projects for Thomson Reuters where she protected corporate interests by representing data center consolidations, operations, strategy, IT infrastructure and critical services engineering by leveraging vendor agreements, deriving full value by managing costs, risks and opportunities.

Professional background

Thomson Reuters

Director of Strategic IT Projects

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Data Center Infrastructure

IT Services and Solutions

Analytics and Artificial Intelligence for Technical Professionals

Education

Juris Doctor, Hamline University School of Law

B.A., Journalism and Communications, University of Minnesota

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Top Issues That I Help Clients Address

1Infrastructure outsourcing contract negotiation for DCO/HIMs, cloud and managed workplace services

2Diversity and inclusion

3Security negotiations and contract language

4Hyperautomation, artificial intelligence, service provider capabilities, RPA, contracts, negotiation

5Complex outsourcing contracts