Gartner Expert

Stessa B Cohen

Sr Director Analyst

Stessa B. Cohen is Senior Director Analyst in Gartner, where she is a part of the Banking Industry Service Global Research team. Ms. Cohen's areas of expertise revolve around strategies and technologies for delivering the digital bank experience. She also has extensive expertise in deposit capture and processing as well as paper-based payments and transaction processing. She has a background in technology analysis, IT outsourcing and management, back-office process and workflow analysis, information design, and software development.

Previous experience

Prior to joining Gartner, Ms. Cohen was a vice president for technology in a payment processing startup, where she managed IT services, technology implementation projects, and new technology analysis and acquisition. As an assistant vice president at a regional retail bank, she created and managed disaster recovery plans, analyzed emerging technologies for the bank's internet banking strategy, presented new technologies to senior bank executives, and analyzed payment processing technologies and business operations and workflow for its payment processing subsidiary.

Professional background

Transactis (formerly Regulus)

Vice President, Technology

CoreStates Bank

Assistant Vice President, Alternative Delivery Technologies

ICL

Senior Technical Writer

Education

M.S., Information Systems and Software Engineering (MSIS), George Mason University

B.A., University of Maryland

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Top Issues That I Help Clients Address

1What are the criteria for selecting digital banking?

2How should our bank view fintech startups? Disruptors or partners?

3What is the business value of moving from online or mobile banking solutions to a digital banking platform?

4How can the bank transform services through empathy?

5How can we improve customer experiences when engaging with our bank?