Susan Cournoyer is a Managing Vice President for Gartner Research, where she is part of the Technology and Service Provider group. She is responsible for managing the Banking, Insurance, and Retail Team, which provides advisory services to technology and service providers seeking to develop and refresh vertical industry product planning, strategy, and execution.
Prior to joining Gartner, Ms. Cournoyer was with the Federal Reserve Bank of Boston, where she was responsible for analyzing regulatory compliance by retail banking organizations, focusing on their lending to small and midsize businesses and their use of customer segmentation strategies and geographic information systems.
Federal Reserve Bank of Boston
Industry Strategy Execution (retired)
Industry Product Planning (retired)
Industry Markets and Technologies
M.S., Public Policy and Management, Carnegie Mellon University
B.A., Tufts University
1Build industry-specific product planning and strategies
2Executive industry-specific strategy execution