Gartner Expert

Susan Cournoyer

Managing Vice President

Susan Cournoyer is a Managing Vice President for Gartner Research, where she is part of the Technology and Service Provider group. She is responsible for managing the Banking, Insurance, and Retail Team, which provides advisory services to technology and service providers seeking to develop and refresh vertical industry product planning, strategy, and execution.

Previous experience

Prior to joining Gartner, Ms. Cournoyer was with the Federal Reserve Bank of Boston, where she was responsible for analyzing regulatory compliance by retail banking organizations, focusing on their lending to small and midsize businesses and their use of customer segmentation strategies and geographic information systems.

Professional background

Federal Reserve Bank of Boston

Research Analyst

Areas of coverage

Industry Strategy Execution (retired)

Industry Product Planning (retired)

Industry Markets and Technologies


M.S., Public Policy and Management, Carnegie Mellon University

B.A., Tufts University

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Top Issues That I Help Clients Address

1Build industry-specific product planning and strategies

2Executive industry-specific strategy execution

Latest research and insights