Gartner Expert

Thomas J. Handler

Research VP

Thomas J. Handler, M.D., is a Research Vice President in the Healthcare Provider analyst group. Dr. Handler focuses on clinical applications and digital care delivery. More specifically he is covering electronic health record (EHR) systems, electronic medical record (EMR) systems, electronic patient record (EPR) systems and patient portals including critical capabilities, strategy, selection, governance, implementation, and optimization. He also helps clients develop their virtual care/telemedicine vision and strategy. Other topics he is covering include patient-focused IT, IT support for genomic and precision medicine and, to a lesser extent, the use of AI for clinical diagnosis especially in the area of diagnostic imaging.

Roles and responsibility







IT Director

Previous experience

Dr. Handler has more than 30 years of healthcare experience. Prior to joining Gartner, he was on staff at the Yale University School of Medicine and Yale-New Haven Hospital, where he participated in healthcare system selection and software implementation.

Professional background

Yale-New Haven Hospital


Areas of coverage

Healthcare EHR and Digital Care Delivery Optimization (retired)

Healthcare Consumer, Member and Patient Engagement (retired)

Healthcare Next-Generation Strategy Development (retired)


Undergraduate and Medical degrees, Yale University

Residency training, Nuclear Medicine fellowship and Medical Informatics fellowship, Yale University

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Top Issues That I Help Clients Address

1Successful selection, implementation and optimization of clinical record systems (EHR/EMR/EPR)

2Strategy and implemenation of Digital care delivery including virtual care/telemedicine

3EHR/EMR/EPR vendors in the U.S., EMEA and Australia

4Providing patient-facing healthcare IT

5AI for diagnosis especially for medical imaging and speech interpretation

Latest research and insights