TJ Singh is a Vice President with Gartner Research. He is a key member of the Tech CEO Research team and is the lead analyst responsible for customer experience and digital services research, worldwide. Within the Tech CEO team, Mr. Singh focuses on research and advisory dedicated to SMB IT service organizations, including business and channel strategy, sales and marketing presentation review, investor presentation review, competitive strategy and sales process optimization.
Mr. Singh also maintains regional responsibilities for IT services research, including BPO research, across key Asia/Pacific markets such Australia, New Zealand and South East Asia - Malaysia, Indonesia and the Philippines. The Asia/Pacific-based BPO research covers a broad area that includes HR, F&A, vertical services, supply management and CM BPO services from a domestic demand and service provider perspective. Besides having these responsibilities, he continues to provide direction for Gartner's quantitative and qualitative research dedicated to BPO research which resides within the IT Services market.
Mr. Singh is a key analyst that both IT service providers and clients refer to for information and insight regarding the market trends, market opportunity sizing, competitive intelligence, go-to-market (GTM) strategy and product and solution strategy. Mr. Singh is regularly quoted by national and regional press for market trends and IT services industry dynamics.
Mr. Singh has more than 20 years of experience in the information communication technology (ICT) industry. Prior to joining Gartner, he was IBM Corporate Market Intelligence's Customer Value Management (CVM) worldwide technical (research) and AP lead.
Prior to that role, Mr. Singh was IBM's market intelligence leader for IBM Global Services (IGS) business units in Southeast Asia and South Asia. He also supported the IGS Business Consulting Group as an internal marketing and business analyst.
Before joining IBM, Mr. Singh was a senior manager with Sapura's Technology and Innovations Division, where he was responsible for market intelligence, M&A opportunities, and the management of the knowledge management database.
CVM Technical/AP Lead
Market Intelligence Specialist
Sapura Advanced Systems
Senior Manager, Technology and Innovation
Product Strategy and Launch for Tech CEOs
Business Performance Management for Tech CEOs
Customer Acquisition for Tech CEOs
Corporate Development for Tech CEOs
Product Messaging and Differentiation
Technology Management certificate, Australian National University
Master of Business Administration, National University of Malaysia
Bachelor of Science, University of New South Wales, Sydney
1Developing solutions and portfolio optimization of IT and Business Process Services Ã¢Â Â making it easier to sell and buy while driving buyer behaviors to maximize provide value
2Value articulation of solutions and service portfolio by creating compelling value stories that engage audiences, generate trust and drive action
3Pricing model and strategy design - redefining the commercial portfolio to help buyers align expectations, appetite for risk and ability to pay while eliminating barriers to purchase
4Competitive strategy and sales process design- leveraging the sales process and competitive strategy to shorten cycle times, improve win rates, reduce commercial risk and increase sales productivity
5Partner and channel strategy - developing partner value propositions and engagement strategies to drive business growth